Terms and Conditions

Article 1 – Definitions

These Terms and Conditions of Sale (hereinafter the “TCS”) are offered by Dreamzup OÜ, under the number 16056698 and whose head office is located in Harju maakond, Tallinn, Kesklinna linnaosa, Tartu mnt 67/1- 13b, 10115 (hereinafter “Bunzyland”).

We will hereinafter designate:

“Site”: the site https://www.bunzyland.com and all of its pages.

“Products” or “Services”: all products (materials) and services (services) that can be purchased or subscribed to on the Site.

“Seller”: BUNZYLAND, legal or natural person, offering its Products or Services on the Site.

“Customer”: the Internet user, individual or professional, making a purchase of Product(s) or Service(s) on the Site. “Consumer”, in accordance with the definition of the preliminary article of the Consumer Code: “any natural person who acts for purposes which do not fall within the scope of his commercial, industrial, artisanal or liberal activity”.

Internet users visiting the Site and interested in the Products and Services offered by the Seller are invited to read these General Terms and Conditions carefully, to print them and/or save them on a durable medium, before placing an order on the Site.

The Customer acknowledges having read the General Terms and Conditions and accepts them in full and without reservation.

Article 2 – Application of the General Terms and Conditions and purpose of the Site

The Seller reserves the right to modify the General Terms and Conditions at any time by publishing a new version of them

on the Site. The General Terms and Conditions applicable to the Customer are those in force on the day of their order on the Site.

Legal information concerning the host and publisher of the Site, the collection and processing of personal data and the conditions of use of the Site are provided in the general conditions of use, the legal notices and the data charter of this Site.

This Site offers the online sale of products and accessories for rabbits.

The Site is freely accessible to all Customers. The acquisition of a Product or Service implies acceptance, by the Customer, of the entirety of these General Terms and Conditions, who at the same time acknowledges having read them fully.

This acceptance may consist for example, for the Customer, of checking the box corresponding to the sentence of acceptance of these General Terms and Conditions, having for example the words “I have read and I accept the general conditions of the website”. Checking this box will be deemed to have the same value as a handwritten signature from the Customer.

Acceptance of these General Terms and Conditions presupposes on the part of the Customers that they have the necessary legal capacity for this. If the Client is a minor or does not have this legal capacity, he declares that he has the authorization of a guardian, a curator or his legal representative.

The Customer recognizes the evidentiary value of the Seller’s automatic recording systems and, unless he provides proof to the contrary, he waives the right to contest them in the event of a dispute.

Article 3 – Creation of a customer account

The creation of a “customer account” is an essential prerequisite for any order from the Customer on this Site.
To this end, the Customer will be asked to provide a certain amount of personal information such as his first and last name, his email address, his postal address and his telephone number, this list being not exhaustive.

As such, the Customer undertakes to provide accurate information. The Customer is responsible for updating his data. He must therefore notify the Seller without delay in the event of a change. The Client is solely responsible for the veracity, accuracy and relevance of the data provided.

The Customer registered on the Site has the possibility of accessing it by connecting using their identifiers (e-mail address or identifier defined during registration and password) or possibly by using systems such as third-party connection buttons. social networks. The Customer is entirely responsible for protecting the password he has chosen. It is encouraged to use complex passwords. If the Customer forgets their password, they can generate a new one. This password constitutes the guarantee of the confidentiality of the information contained in its “my account” section and the Customer therefore undertakes not to transmit it or communicate it to a third party. Failing this, the Seller cannot be held responsible for unauthorized access to a Customer’s account.

The customer account allows the Customer to view all orders placed on the Site. If the data contained in the customer account section were to disappear following a technical breakdown or a case of force majeure, the Seller could not be held liable, this information having no probative value but only a informative. The pages relating to the customer account are freely printable by the Customer holding the account in question but do not constitute proof, they are only of an informative nature intended to ensure effective management of their orders or contributions by the Customer.

Each Customer is free to close their account on the Site. To do this, he must send an e-mail to the Seller indicating that he wishes to delete his account. No recovery of its data will then be possible.

The Seller reserves the exclusive right to delete the account of any Customer who has contravened these General Terms and Conditions (in particular and without this example being of any exhaustive nature, when the Customer has knowingly provided incorrect information during registration and of setting up your personal space) or any account that has been inactive for at least a year. Said deletion will not be likely to constitute damage to the Customer who will not be able to claim any compensation as a result. This exclusion does not exclude the possibility, for the Seller, of taking legal action against the Customer, when the facts justify it.

Article 4 – Method of subscribing to orders and description of the purchasing process

The Products offered are those which appear in the catalog published on the Site. These Products are offered while stocks last. Each product is accompanied by a description established by the Seller based on the descriptions provided by the supplier.

The photos on the Site are non-contractual and may vary significantly from the models photographed. These variations are due to the settings of different screens and cameras, product lighting, shooting angle, etc.

We will define below as “Basket” the intangible object grouping together all the Products or Services selected by the Customer of the Site for a purchase by having clicked on these elements. In order to place their order, the Customer chooses the Product(s) they wish to order by adding them to their “Basket”, the content of which can be modified at any time.

The Customer places the Order via the Site: the Customer registers and validates the Order on the Site.
To place an Order on the Site, the Customer freely selects one or more Products from the Site catalog, by clicking on the “add to “Cart” button. On the “Basket” page, the Customer has the possibility of checking the details of his Order and correcting any errors, before confirming it.
On the page in the “Billing Details” section, the Customer must enter their contact information.
On the page in the “Shipping” section, the Customer must choose the shipping method offered to them.
On the page in the “Payment by card” section, the Customer must enter their bank details. The Customer also has the possibility of entering a promotional code if he has one in the button located at the top of the page.
On the page, if he wishes to validate his order, the Customer must check the box relating to the ratification of these General Terms and Conditions.
The sale is validly formed when the Customer has confirmed the Order by clicking on the “Order” button, has accepted the General Conditions of Sale, and has made payment according to the terms he has chosen , subject to the exercise of the right of withdrawal.

The date of validation of the Order corresponds to the date of receipt of cash payment of the total price including tax duly recorded.
After a few moments, the Customer will be sent an order confirmation email, reminding them of the content of the order and its price.
The Products sold remain the property of the Seller until full payment of their price, in accordance with this retention of title clause.

Article 5 – Price and payment terms

Unless otherwise stated, the prices appearing in the catalog are prices understood in Euros, all taxes included (TTC), taking into account the VAT applicable on the day of the order and excluding any contribution to processing and shipping costs.

BUNZYLAND reserves the right to pass on any change in the VAT rate to the price of the Products or Services. The Seller also reserves the right to modify its prices at any time. However, the price appearing in the catalog on the day of the order will be the only one applicable to the Customer.

The Customer can place an order on this Site and can pay by Credit Card. Payments by credit card are made using secure transactions provided by an online payment platform provider.

This Site does not have access to any data relating to the Customer’s means of payment. Payment is made directly into the hands of the bank or payment provider receiving payment from the Customer.

The availability of Products is indicated on the Site, in the description sheet of each Product.

BUNZYLAND will archive purchase orders and invoices on a reliable and durable medium constituting a faithful copy. The computerized records will be considered by the parties as proof of communications, orders, payments and transactions between the parties.

Article 6 – Deliveries

Delivery costs will be indicated to the Customer before any payment. Parcels will only be delivered to European Union territories if available in the choice of delivery countries. For any other country, it is necessary to contact BUNZYLAND beforehand.

In the event of delivery of a Product outside the territory of the European Union, the Customer declares itself the importer of the Product and accepts that in such a case the Seller may be physically unable to provide him with exact information on the total amount of costs relating to customs duties and formalities or import taxes applicable in the country where delivery of the Product is requested.

Unless otherwise stated on the Site during the order process or in the description of the Products ordered, the Seller undertakes in all cases to deliver the Products within a maximum period of thirty (30) days after the conclusion of the contract with a Customer Consumer.

When delivering by hand, the Customer may refuse a package at the time of delivery if he notices an anomaly concerning the delivery (damage, Product missing from the delivery note, damaged package, broken Products, etc.); any anomaly must then be indicated by the Customer on the delivery note, in the form of handwritten reservations, accompanied by the Customer’s signature. To exercise his right of refusal, the Customer must open the damaged or defective package(s) in the presence of the carrier and have him take back the damaged goods. Failing to comply with these requirements, the Customer will not be able to exercise his right of refusal, and the Seller will not be required to comply with the Customer’s request to exercise the right of refusal.

If the Customer’s package is returned to the Seller by post or by other postal service providers, the Seller will contact the Customer upon receipt of the returned package to ask them what action to take on their order.
If the parcel is returned to the Vendor for lack of address or with the mention “unclaimed”, or if the Customer has mistakenly refused the parcel, he may request its return by first paying the postal charges for the new shipment. Postal charges must be paid even for orders where postage was free when the order was placed.

In the event of a delivery or exchange error (if the right of withdrawal is applicable, that is to say if the Customer is a Consumer and the contract concluded to acquire the Product or Service allows withdrawal), any product to exchanged or refunded must be returned to the Seller in its entirety and in perfect condition. Any defect resulting from clumsiness or a false maneuver by the Customer cannot be attributed to the Seller.

Any delay in delivery compared to the date or deadline indicated to the Consumer Customer when ordering or, in the absence of indication of date or deadline when ordering, greater than thirty (30) days from the date of delivery. conclusion of the contract may result in the termination of the sale at the initiative of the Consumer Customer, upon written request from him by registered letter with acknowledgment of receipt, if after having ordered the Seller to make delivery he has not complied . The Consumer Customer will then be reimbursed, at the latest within fourteen (14) days following the date on which the contract was terminated, of the totality of the sums paid. This clause is not intended to apply if the delivery delay is due to a case of force majeure.

Special case of a package whose tracking number indicates that it is “delivered” but not received in the mailbox: if the customer notices and informs the seller that the package is not in his mailbox despite his tracking number indicates that it is “distributed”, customer service may ask for additional information to provide as well as an official document from the carrier responding to their complaint regarding the corresponding tracking number . The seller will then do everything possible to guarantee customer satisfaction by offering, in particular, the immediate return of the products at his own expense.

In the event of a complaint for a defective or missing product, the Customer will contact BUNZYLAND brand Customer Service within 48 hours maximum of receipt of the package, with photos of the package received (order reference and visible transport label) as well as of its content. BUNZYLAND Customer Service reserves the right to refuse any complaints that do not comply with the instructions above.

Article 7 – Right of withdrawal and withdrawal form

The Consumer Customer has fourteen (14) days from the date of receipt of the product in their order to withdraw.
He will be required to return any Product that does not suit him and request an exchange or refund without penalty, with the exception of return costs, within fourteen days from receipt by BUNZYLAND of the refund request.

In accordance with article L221-28 of the Consumer Code, the Buyer will not be able to exercise his right of withdrawal for certain products and in particular for: – Goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.

Subject to compliance with these conditions in terms of deadlines, condition of the products and terms of return of the products, the Buyer will obtain a refund for the returned products.

In accordance with article L221-24 of the Consumer Code. BUNZYLAND undertakes to reimburse the Buyer according to the payment method used for the initial transaction or in the form of a credit valid on the site after the Buyer’s agreement.

The Product must be returned in perfect condition, unused and in a bag with its original bar code. If applicable, it must be accompanied by all accessories. The Consumer Customer can find below a standard retraction form for an order placed on the Site, to be sent to BUNZYLAND. It is understood that the Customer will bear the cost of returning the Product in the event of retraction, as well as the cost of returning the Product if, due to its nature, it cannot normally be returned by post. If the above obligations are not fulfilled, the Customer will lose his right of retraction and the Product will be returned to him at his expense.

It is recommended that the Customer make the return using a solution allowing tracking of the package. Otherwise, if the returned package does not reach the Seller, it will not be possible to launch an investigation with the postal services in order to ask them to locate the latter.

The Seller also reserves the right to defer reimbursement until receipt of the Product or as long as the Customer has not demonstrated that he has shipped the Product, if such demonstration has not previously taken place.
In the event of depreciation of the Products resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of the Product(s), the Customer may be held liable.
In accordance with article L121-17 of the Consumer Code (“Hamon law”) of June 2014, the Consumer Customer can find below a standard withdrawal form for an order placed on the site:

Withdrawal form (Please complete and return this form only if you wish to withdraw from the contract.)

To the attention of BUNZYLAND :

we (*) hereby notify you (*) of my/our (*) withdrawal from the contract relating to the sale of the goods (*)/for the provision of services (* ) below: Ordered on (*)/received on (*): Name of Customer(s): Address

of Customer(s): Signature of Customer(s) (only in case notification of this form on paper):

Date: (*) Cross out the unnecessary entry.

Article 8 – Garantie des Produits

Legal provisions to be reproduced When
acting under a legal guarantee of conformity, the consumer has a period of two years from delivery of the goods to act; he can choose between repairing or replacing the good, subject to the cost conditions provided for by article L211-9 of the Consumer Code; except for second-hand goods, it is exempt from proving the existence of the lack of conformity of the goods during the six months following delivery of the goods, a period extended to 24 months from March 18, 2016.

The legal guarantee of conformity applies independently of any commercial guarantee granted.
The consumer may decide to implement the guarantee against hidden defects in the thing sold within the meaning of article 1641 of the Civil Code, unless the seller has stipulated that he will not be obliged to provide any guarantee; in the event of implementation of this guarantee, the buyer has the choice between canceling the sale or reducing the sale price in accordance with article 1644 of the Civil Code. He has a period of two years from the discovery of the defect.

The postponement, suspension or interruption of the limitation period cannot have the effect of extending the extinctive limitation period beyond twenty years from the day on which the right arose in accordance with article 2232 of the Civil Code.

All items acquired on this site benefit from the following legal guarantees, provided for by the Civil Code; Legal guarantee of conformity According to article L217-4 of the Consumer Code, the good complies with the contract if it meets in particular, where applicable, the following criteria: 1° It corresponds to the description, the type, the quantity and quality, in particular with regard to functionality, compatibility, interoperability, or any other characteristic provided for in the contract; 2° It is suitable for any special use sought by the consumer, brought to the attention of the seller at the latest at the time of conclusion of the contract and which the latter has accepted; 3° It is delivered with all accessories and installation instructions, to be supplied in accordance with the contract; 4° It is updated in accordance with the contract.

According to article L217-7, defects in conformity which appear within a period of twenty-four months from the delivery of the goods, including goods containing digital elements, are, unless proven otherwise, presumed to exist at the time of delivery. delivery, unless this presumption is incompatible with the nature of the good or defect invoked.

When the contract of sale of a good comprising digital elements provides for the continuous supply of digital content or a digital service, defects of conformity which appear: 1° During a period of two years from delivery of the goods, when the contract provides for this supply for a period less than or equal to two years or when the contract does not determine the duration of supply; 2° During the period during which the digital content or digital service is provided under the contract, when the contract provides for this supply for a period exceeding two years.

According to article L217-8, in the event of a lack of conformity, the consumer has the right to bring the goods into conformity by repair or replacement or, failing that, to a reduction in the price or to termination of the contract, under the conditions set out in this subsection.

The consumer also has the right to suspend payment of all or part of the price or the provision of the benefit provided for in the contract until the seller has fulfilled his obligations under this chapter, in the conditions of articles 1219 and 1220 of the civil codeThe provisions of this chapter are without prejudice to the award of damages.

According to article L217-9, the consumer has the right to demand that the goods comply with the criteria set out in subsection 1 of this section.

The consumer asks the seller to bring the goods into conformity, choosing between repair and replacement. To this end, the consumer makes the goods available to the seller.

According to articles L217-10 and L210-11, the compliance of the goods takes place within a reasonable period which cannot be more than thirty days following the consumer’s request and without major inconvenience for them, taking into account the nature of the goods. and the use sought by the consumer.

The repair or replacement of the non-compliant good includes, if applicable, the removal and recovery of this good and the installation of the repaired good or the replacement good by the seller.

A decree specifies the terms of bringing the property into conformity. The compliance of the goods takes place at no cost to the consumer.

The consumer is not required to pay for the normal use he made of the replaced good during the period prior to its replacement.

According to article L217-12, the seller may not proceed according to the choice made by the consumer if the requested compliance is impossible or entails disproportionate costs in particular with regard to:

1° The value that the good would have in the absence of a lack of conformity;

2° The importance of the lack of conformity; And

3° The possible possibility of opting for the other choice without major inconvenience for the consumer.

The seller may refuse to bring the property into conformity if this is impossible or involves disproportionate costs, particularly with regard to 1° and 2°.

When these conditions are not respected, the consumer may, after formal notice, pursue the forced execution in kind of the solution initially requested, in accordance with articles 1221 et seq. of the civil code.

Any refusal by the seller to proceed according to the consumer’s choice or to bring the goods into conformity, is justified in writing or on a durable medium.

According to article L2171-17 of the Consumer Code, reimbursement to the consumer of the sums owed by the seller under this subsection is made upon receipt of the good or proof of its return by the consumer and at the latest in the following fourteen days.
The seller reimburses these amounts using the same means of payment as that used by the consumer when concluding the contract, unless expressly agreed by the latter and in any case without additional costs.
Legal guarantee against hidden defects According
to articles 1641 to 1649 of the Civil Code, the Customer may request the exercise of the guarantee against hidden defects if the defects presented did not appear at the time of purchase, were prior to the purchase ( and therefore not result from normal wear and tear of the Product for example), and are sufficiently serious (the defect must either make the Product unfit for the use for which it is intended, or reduce this use to such an extent that the buyer would not have purchased the Product or would not have purchased it at such a price if he had known of the defect).

Complaints, requests for exchange or reimbursement for a non-compliant Product must be made by post or by email to the addresses indicated in the legal notices of the site, within thirty (30) days from the date of delivery (this deadline does not apply in the event of a hidden defect, as stipulated previously).

In the event of non-conformity of a delivered Product, it may be returned to the Seller who will exchange it. If it is impossible to exchange the Product (obsolete Product, out of stock, etc.) the Customer will be reimbursed by check or transfer for the amount of their order. The costs of the exchange or refund procedure (in particular the return shipping costs of the Product) are then the responsibility of the Seller.

Article 9 – Customer Service

The customer service of this Site is accessible by email at the following address: contact@bunzyland.com, by form or by post to the address indicated in the legal notices. The Customer has a maximum period of 48 hours upon receipt of their package to report any problem encountered upon receipt and/or opening of the package.

Article 10 – Liability

Seller BUNZYLAND cannot be held responsible for non-performance of the contract concluded due to the occurrence of a force majeure event. Concerning the Products purchased, the Seller will not incur any liability for any indirect damage as a result of this, operating loss, loss of profit, damage or costs, which may arise.

The choice and purchase of a Product or Service are the sole responsibility of the Customer. The total or partial impossibility of using the Products, in particular due to incompatibility of the equipment, cannot give rise to any compensation, reimbursement or questioning of the Seller’s liability, except in the case of a proven hidden defect, non-conformity, defect or exercise of the right of withdrawal if applicable, that is to say if the Customer is not a Consumer Customer and the contract concluded to acquire the Product or Service allows withdrawal, according to the article L 121-18 of the Consumer Code.

The Customer expressly agrees to use the Site at his own risk and under his exclusive responsibility. The Site provides the Customer with information for information purposes only, with imperfections, errors, omissions, inaccuracies and other ambivalences likely to exist. In any event, my dwarf rabbit cannot under any circumstances be held responsible for: any direct or indirect damage, particularly with regard to loss of profits, loss of earnings, loss of customers, loss of data which may, among other things, result from the use of the Site, or on the contrary from the impossibility of its use; a malfunction, unavailability of access, misuse, poor configuration of the Customer’s computer, or the use of a browser little used by the Customer; the content of advertisements and other links or external sources accessible by Customers from the Site.

The photographs and visuals of the Products presented on the Site have no contractual character, the Seller’s liability cannot therefore be engaged if the characteristics of the Products differ from the visuals present on the Site or if the latter are erroneous or incomplete.

Article 11 – Intellectual property rights

All elements of this Site belong to the Seller or a third party agent, or are used by the Seller with the authorization of their owners.

Any reproduction, representation, adaptation of logos, texts, illustrations, photos, gifs, pictographics or videos, without this list being exhaustive, is strictly prohibited and amounts to counterfeiting.

All elements reproduced on the Site are protected under copyright, trademark law, image rights and patent law. No one is authorized to reproduce, exploit, redistribute, or use for any reason whatsoever, even partially, elements of the Site. Any simple or hypertext link is strictly prohibited without written agreement with BUNZYLAND. In all cases, any link, even tacitly authorized, must be removed upon simple request from the Company.

Only use of the Site for private use, subject to different or even more restrictive provisions of the Intellectual Property Code, is authorized.

This Site uses elements (images, photographs, content) whose credits go to: fotolia.

The brands and logos contained in the Site may be registered by BUNZYLAND, or possibly by one of its partners. Any person carrying out their representations, reproductions, nestings, disseminations and rebroadcasts incurs the sanctions provided for in articles L.713-2 et seq. of the Intellectual Property Code.

Any total or partial reproduction of the Company’s catalog is strictly prohibited. Any other use constitutes counterfeiting and is punishable under Intellectual Property unless prior authorization is given.

Any Customer who is guilty of counterfeiting would be likely to see his account deleted without notice or compensation and without this deletion constituting him any damage, without reservation of possible subsequent legal proceedings against him, at the initiative of the Seller or his agent.

Article 12 – Independence of clauses

If any provision of the T&Cs is found to be unlawful, void or for any reason unenforceable, then that provision will be deemed severable from the T&Cs and will not affect the validity and enforceability of any remaining provisions.
These General Terms and Conditions replace all prior or contemporaneous written or oral agreements. The General Terms and Conditions are not assignable, transferable or sublicensable by the Customer himself.
A printed version of the T&Cs and any notices given in electronic form may be requested in legal or administrative proceedings relating to the T&Cs. The parties agree that all correspondence relating to these General Terms and Conditions must be drawn up in the French language.

Article 13 – Comments and other user proposals

If Customer sends any ideas, proposals, or other materials, whether online, by email, by postal mail, or otherwise (collectively, “feedback”), whether requested by Company or otherwise, the Client grants the Company the right, at any time, and without restriction, to edit, copy, publish, distribute, translate and otherwise use in any media any comments that the Client sends to it.
The Company is and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation to anyone for any comments provided; (3) to respond to comments.

The Company may monitor, edit or remove content that it determines, in its sole discretion, to be unlawful, offensive, threatening, abusive, libelous, defamatory, pornographic, obscene or criminally objectionable, or which violates any intellectual property or these Terms of Service. Sale.
Customer agrees to write comments that do not violate the rights of third parties, including copyright, trademark, privacy, personality, or other personal or proprietary rights.
The Customer undertakes not to write in his comments any illegal, defamatory, offensive or obscene content, and that they will not contain any computer virus or other malicious software which could affect the operation of the Site or other associated websites. The Customer agrees not to use a false e-mail address, pretend to be someone else, or attempt to mislead the Company and/or third parties as to the origin of their comments.
The Customer is entirely responsible for his published comments and their accuracy. The Company assumes no responsibility and declines any commitment with regard to comments published by the Client or third party.

Article 14 – Applicable law and mediation

The General Conditions of Sale are subject to the law of Estonian law. The Site reserves the right to initiate criminal proceedings against any attempted fraudulent purchase or purchase with a prohibited or opposed, stolen or falsified bank card. In this context, no attempt at amicable conciliation will be accepted.

The fact that a clause of these General Conditions of Sale becomes void and unenforceable cannot call into question the validity of the other stipulations and does not exempt the Customer from the performance of its contractual obligations.
You agree to defend, indemnify and hold Company, its affiliates, officers, subsidiaries, affiliates, successors, assigns, directors, officers, agents, service providers, attorneys, suppliers and employees, harmless from any claim or demand, including reasonable attorneys’ fees and court costs, caused by any third party due to or arising out of your use of the Website or our products and services, your violation of the Terms or your breach of your acknowledgments, agreements, representations, warranties and obligations herein.

National or cross-border disputes which may arise regarding the validity, interpretation, execution or non-performance, interruption or termination of this contract may be submitted to mediation at the Customer’s request.
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage, Mediator approved by the Commission for the Evaluation and Control of Consumer Mediation (CECMC), is appointed as Consumer Mediator, to facilitate the resolution of disputes between the Company and its Customers, for a period of three (3) years from [05/01/2019].

The European Commission website describes the mediation process used and allows Clients to submit a mediation request online accompanied by supporting documents.

In particular, the dispute cannot be examined by the Mediator if:

the Customer does not justify having attempted, beforehand, to resolve his dispute directly with the Company by a written complaint,

the request is manifestly unfounded or abusive, – the dispute has

previously been examined or is currently being examined by another mediator or by a court,

the consumer has submitted his request to the mediator within a period of more than one year from his written complaint to the Company,

the dispute does not fall within its field of jurisdiction.

Mediation is free for the Client. If the Client uses, at any stage of the mediation, a lawyer, a third party of his choice or an expert to defend him, he will bear the costs alone.

The Mediator may not receive any instructions from the parties nor be remunerated based on the result.
Participation in mediation does not exclude the possibility of recourse to a court. The parties remain free to submit their dispute to a judge within the framework of the applicable legal provisions. In the event of a dispute before a judge, jurisdiction is assigned to the competent Estonian court.